"Why aren't I receiving your messages?"
Every message we send out originates from firstname.lastname@example.org.
If this address isn't on your "Contacts" or "Safe Senders" list, or is marked as potential
spam, you may not receive our mail properly.
Here's the QUICKEST and EASIEST way to ensure you receive our messages:
Step One - Add
email@example.com to your "Contacts" or "Safe Senders" list. To view
sample instructions on how to do this,
Step Two - Send a blank e-mail to us at
firstname.lastname@example.org. This often
marks us as a "known" contact. Ignore the automatic response.
To test whether you are receiving our messages, enter your e-mail address below and
click to send yourself a test message:
What is whitelisting all about?
Due to outrageous volumes of unwanted e-mail these days, it's
unfortunate that legitimate e-mail messages -- such as our customer replies,
product updates, mini-courses and
newsletters -- are not being seen by some of our readers.
While we applaud the anti-spam industry for removing the plethora of unwanted
e-mail from many of our mailboxes, many legitimate messages are now being
mistakenly tagged as junk mail.
Sometimes, this results in our mailings bouncing back, with requests for us to
respond to challenge/response messages to prevent future filtering. However,
due to the size of our customer database, it's nearly impossible for us to
handle the volume of such requests.
We ask that if you use an anti-spam program or service, please take a minute to
add our site to your "safe" or permitted e-mail sender's list.
involves adding our sending address (email@example.com
) or domain (myhelphub.com) to your whitelist, safelist, or list of
priviledged senders. Alternatively, it may involve sending a blank e-mail
to firstname.lastname@example.org first.
This is commonly known as whitelisting.
If this doesn't help, try moving our messages from your junk mail folder to your
inbox, or forwarding the message back to yourself.
If subsequent messages continue to be filtered, call or e-mail your ISP's
technical support and ask how you can be sure to receive all e-mail from
Domain: If they need to know the domain we're mailing from, tell them:
IP Address: If they ask for our sending IP address, tell them: 220.127.116.11 or
18.104.22.168. We send mail from both of these IP addresses.