"Why are my messages getting blocked?"

Every message we send out originates from noreply@myhelphub.com. If this address isn't on your "safe senders" list, or is blocked as potential spam, you may not receive our mail properly.

The QUICKEST and EASIEST way to ensure you receive our e-mail messages is to send a BLANK MESSAGE to noreply@myhelphub.com. This usually ensures we're added to your "safe senders" list, and allows you to receive future mailings.

Once your blank message has been sent, you should receive an automatic response from noreply@myhelphub.com. Just ignore it. If you don't receive a response, we're still being blocked - try following the below instructions for adding us as a "safe sender" to your spam filter software.

To test whether you are receiving our messages, enter your e-mail address and click to send yourself a test message:

How to stop our messages getting blocked

With the advent of outrageous volumes of unwanted e-mail these days, it's unfortunate that legitimate e-mail messages -- such as our mini-courses and product updates -- are not being seen by some of our readers.

While we applaud the anti-spam industry for removing the plethora of unwanted e-mail from many of our mailboxes, many legitimate messages are now being mistakenly tagged as junk mail.

Sometimes, this results in our mailings bouncing back, with requests for us to respond to challenge/response messages to prevent future filtering. However, due to the size of our customer database, it's nearly impossible for us to handle the volume of such requests.

We ask that if you use an anti-spam program or service, please take a minute to add our site to your "safe" or permitted e-mail sender's list. This usually involves adding our sending address (noreply@myhelphub.com ) or domain (myhelphub.com) to your whitelist, safelist, or list of priviledged senders. Alternatively, it may involve sending a blank e-mail to noreply@myhelphub.com first.

This is commonly known as whitelisting.

If you use a spam filter, please refer to the following instructions to find out exactly how you can add noreply@myhelphub.com to your whitelist.

AOL

Open your latest message from us (from noreply@myhelphub.com).
Click the Add Address button (on the right) to add to your "People I Know" list.

Alternatively, you can just click here to send an e-mail to noreply@myhelphub.com. This will add us to your "People I Know" list automatically.

CleanMyMailbox

If our messages are filtered, from the spambox, click on the white "W" icon on the left column of the mailing.
When the pop-up window comes up, simply click the Add to Whitelist button.

Alternatively:

Click on the White List button.
Add: noreply@myhelphub.com to the bottom of your existing list.
Click the Submit List button.

Cloudmark SpamNet

Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
Click Advanced.
Go to the Whitelist tab.
Click the Add button.
Type: noreply@myhelphub.com
Click OK.
Click OK.
Click Yes.
Click OK.

Hotmail

Click the Options link, on the main menu tabs, then Safe List.
Type: noreply@myhelphub.com in your Safe List.
If you see a message that should not be in your Junk Mail folder, click 'This is not Junk Mail' to avoid having e-mail from the same source sent to the Junk Mail folder in the future.

Mailblocks

Click the Addresses tab.
Click New.
Type: noreply@myhelphub.com
Make sure 'Accept Mail From This Address' is selected under Receiving Options.
Uncheck 'Display in People Picker' under Other options.
Click Submit.
Click OK.

MailShield

Click Friends from the toolbar.
Click Add.
Type: noreply@myhelphub.com
Click OK.

MailWasher

Click Tools, then Blacklist & Friends.
Click Add... on the right, the Friends list side.
Make sure Plain E-Mail Address is selected.
Type: noreply@myhelphub.com
Click OK.
Click OK.

McAfee SpamKiller

Click Friends from the sidebar.
Click Add.
Type: noreply@myhelphub.com
Click OK.

Oddpost

Check your 'Probably Spam' folder.
If you see that Karl's Newsletter was incorrectly filtered out,
select it, and click the 'Move to Inbox and Mark as Not Spam' button.

SpamAssassin

Add the following entry to your user_prefs file, which is found in the
.spamassassin subdirectory on your web/mail server:

whitelist_from noreply@myhelphub.com

Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.
If you have no user_prefs file in this subdirectory, create one:
http://spamassassin.taint.org/doc/Mail_SpamAssassin_Conf.html
http://www.cleanmymailbox.com/sa

SpamButcher

Click the Configure button.
Go to the Known Senders tab.
Click Add under 'Known Good Senders and Recipients'.
Type: noreply@myhelphub.com
Click OK.
Click OK.

SpamEater Pro

Click Filters from the sidebar.
Click the Approved Senders tab.
Click Add Filter.
Type: noreply@myhelphub.com under Address.
Choose 'Full E-mail Address' under Address Type.
Select E-mail Domain.
Click OK.

Spam Inspector

Select Spam Inspector, then 'Manage Friends List' from either the Spam Inspector toolbar or from the Outlook menu.
Make sure E-mail is selected under 'Add a New Friend'.
Type: noreply@myhelphub.com
Click the >> button.
Click Close.

Spam Interceptor

Follow the Trusted link under > Authentication Lists. Enter the e-mail address: noreply@myhelphub.com
Click Add.

SpamPal

Click on the SpamPal system tray icon with the right mouse button.
Click 'Add to Whitelist' from the menu.
Type: noreply@myhelphub.com
Click Add.

Spam Sleuth

Select File, then Configure.
Go to the Friends category.
Make sure Active is checked.
Type: noreply@myhelphub.com on a line by itself in the entry field.
Click OK.

Yahoo! Mail

Open your Yahoo! mailbox.
Click Mail Options.
Click Filters.
Click Add Filter.
In the top row, labeled 'From header:' make sure Contains is selected in the pull-down menu.
Click in the text box next to that pull-down menu, then enter the address: noreply@myhelphub.com
At the bottom, where it says "Move the Message To:" select Inbox from the pull-down menu.
Click the Add Filter button again.

If our messages have already been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field.

Other providers

If our messages are still being filtered, try sending a blank mail message to noreply@myhelphub.com. You'll receive an automated reply from us: just ignore it.

Alternatively, try adding noreply@myhelphub.com to your Address Book or Contact list. If this option is not available, try moving the message to your 'inbox' or forwarding the message to yourself.

If subsequent messages continue to be filtered, call or e-mail your ISP's technical support and ask how you can be sure to receive all e-mail from noreply@myhelphub.com.

Domain: If they need to know the domain we're mailing from, tell them: myhelphub.com

IP Address: If they ask for our sending IP address, tell them: 206.196.24.142 or 206.196.28.170. We send mail from both of these IP addresses.